Customer Service

Service & Support – We’re Here to Help

CUSTOMER SERVICE
THAT IS HERE FOR YOU

We have a dedicated help desk team that supports customers in multiple languages. With our ticketing system, we can efficiently solve issues and ensure continuous operational serviceability and technological improvements.

SUPPORT
AND TRAINING

Erba-Med offers various training options, from classroom to customized and online trainings. Our Operational & Technology professionals provide practical information and examples that meet the specific needs of your organization.

Services Offered

Free product demonstrations (on-site)

We offer on-site demos so your team can experience our identification solutions in a real hospital or CSSD setting.

Implementation support and training

Our experts provide hands-on setup assistance and staff training to ensure seamless integration into your sterilization and logistics workflows.

Technical assistance

Get fast, expert help with any hardware or software issues — from troubleshooting to updates and advanced configurations.

Custom coding on request

Need tailored functionality? We offer custom software adjustments to match your hospital’s specific workflows and inventory systems.

Fast delivery, also for bulk orders

We ensure quick shipping on all orders, including large-volume deliveries, minimizing downtime and keeping operations running smoothly.

Free replacements within the warranty period

Enjoy peace of mind with free product replacements for any damage covered under our minimum 2-year warranty.

Help & FAQ

General Question

What does Erba-Med offer?

We provide smart identification hardware and software for hospitals and sterilization departments.

Are your products reusable?

Yes, our tags are reusable and built to withstand extreme sterilization conditions.

How long do Erba Tags last?

Erba Tags are guaranteed for at least 5 years and thousands of sterilization cycles.

Do you offer product demos?

Yes, we offer free on-site product demonstrations. Contact us to schedule.

Is CareWare easy to use?

Yes, CareWare has an intuitive interface and requires minimal training.

Can CareWare connect with hospital systems?

Yes, it integrates easily with existing hospital IT and inventory systems.

What payment methods are accepted in the shop?

We accept iDEAL, credit cards, and PayPal.

Do you ship internationally?

Yes, we ship within the EU and can arrange international delivery on request.

Is technical support included?

Yes, we offer free technical support and implementation assistance.

What if a product breaks?

If it’s within the warranty period, we’ll replace it for free.

Download Technical Manuals

Looking for detailed product documentation? Access all technical specifications, user guides, and installation instructions in one place.

We provide downloadable PDF manuals to help you get the most out of our products — whether you’re setting up, troubleshooting, or training your team.

Available Manuals:

Need Assistance? We're Here to Help.

Whether you’re looking to see our solutions in action or need support with your current setup, our team is ready to assist you.

Schedule a Demo

Whether you’re looking to see our solutions in action or need support with your current setup, our team is ready to assist you.

Contact Our Support Team

Have a question or need technical help? Our support specialists are just a message away — ready to provide fast, expert assistance.

Mail Us

Call Us